Kreative Reflow

[ Privacy policy ]

Clear data.
Clear boundaries.

1. Who this policy applies to

This Privacy Policy applies when you visit kreativereflow.com, use one of our diagnostic tools, download or request a resource, send an enquiry, or work with Kreative Reflow on a project.

Kreative Reflow is the responsible party for personal information collected through this website and through direct project enquiries.

2. Personal information we may collect

We only ask for information that helps us respond properly, assess a project, provide a tool result, or manage an active client relationship.

  • Name, business name, role, email address, phone number, and location.
  • Project details, website URLs, goals, budget ranges, timelines, and operational context you choose to share.
  • Responses submitted through scorecards, calculators, forms, downloads, or project intake flows.
  • Technical and usage data such as device type, browser, pages visited, referral source, and basic analytics signals.
  • Messages, meeting notes, support requests, invoices, proposals, approvals, and project correspondence.

3. Why we use this information

We process personal information for clear business purposes connected to the website, our services, and your relationship with us.

  • To reply to enquiries and decide whether a project is a good fit.
  • To generate scorecard or calculator results and send requested resources.
  • To prepare proposals, deliver websites, dashboards, automation, SEO work, consulting, and support.
  • To improve the website, tools, content, security, and user experience.
  • To manage billing, record keeping, legal obligations, dispute handling, and service administration.

4. Lawful processing and POPIA

Where South African privacy law applies, we aim to process personal information in line with POPIA principles, including accountability, processing limitation, purpose specification, further processing limitation, information quality, openness, security safeguards, and data subject participation.

Depending on the context, we may process information because you consented, because it is needed to respond to a request or perform a contract, because we have a legitimate business need, or because we must comply with a legal obligation.

5. Sharing and service providers

We do not sell personal information. We may share it only where it helps us run the website, deliver the service, or meet a legal obligation.

  • Hosting, analytics, email, form, CRM, automation, security, payment, accounting, document, and project-management providers.
  • Specialist contractors or collaborators who help deliver an approved project and only need access to relevant project information.
  • Authorities, regulators, professional advisers, or legal parties where required by law or to protect legitimate rights.

6. Storage, security, and retention

We use reasonable technical and organisational safeguards to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure.

We keep personal information only for as long as needed for the purpose collected, for active client support, for business records, or where the law requires retention. When information is no longer needed, we delete it, de-identify it, or archive it securely where appropriate.

7. Cross-border tools

Some service providers may store or process information outside South Africa. Where this happens, we use providers and safeguards that are appropriate for the nature of the information and the service being supplied.

8. Your choices and rights

You may ask us to confirm whether we hold your personal information, request access to it, ask for a correction, ask for deletion where legally available, object to certain processing, or withdraw consent where consent is the basis for processing.

You may also complain to the Information Regulator in South Africa if you believe your personal information has not been handled correctly.

9. Cookies and analytics

The website may use cookies, analytics, and similar technologies to understand page performance, traffic sources, and user behaviour. You can control many cookie settings through your browser.

10. Updates to this policy

We may update this page when our services, tools, providers, or legal requirements change. The date at the top of the page shows the latest version.

[ Need to update your details? ]

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